Cisco Systems’ Linksys division says it’s still on track for a nationwide rollout this fall of the Linksys One hosted VoIP offering for small businesses, but several partners who recently saw live demonstrations of the product said the current version falls short of their expectations.
Linksys and Airband Communications, a Dallas-based regional broadband service provider that Linksys tapped to handle the first test deployments of Linksys One, recently kicked off a six-city road show to recruit VARs to sell the offering. Sources who attended the first two events in Houston and Richardson, Texas, told CRN the product lacks essential VoIP features.
For example, they said Linksys One doesn’t currently include four-digit dialing, auto attendant or find me/follow me, which allows calls to be routed to office, home or cell phones. Another limitation is that phones can only be used at the site where the all-in-one service router is deployed, according to sources, counter to VoIP’s promise of linking multiple sites.
“We’re not going to be marketing the product until it works like it’s supposed to,” said one solution provider, who will delay his commitment to the line until he is confident these features are included.
“Why would anyone buy Linksys One if it costs as much as traditional key systems or PBX and doesn’t have similar features?” asked another partner.