DALLAS, Sept. 8 /PRNewswire/ -- Unified360 a Unified Communications Solutions Provider has signed DirectBuy, of Sunnyvale, Texas for a complete communications package to enhance their contact center and communication services.
DirectBuy is a nationwide outlet that sells appliances, furniture, fixtures, carpet and much more via a membership program. Communication is vital to their overall sales and marketing campaigns conducted on an ongoing basis. Unified360 is providing their technology solution based on Cisco unified communications (voice over IP) technology and communication services through a strategic relationship with CBeyond.
"DirectBuy depends heavily on their contact center due to their television ad campaign and needed reliable technology and communication services to handle the communications flow," stated, Jim Barker, CEO of Unified360. "Our team was able to step up and deliver."
The intelligence of communication solutions has rapidly pushed inward from the core network operated by telecom providers to deep inside the corporate LAN (Local Area Network) in recent years. Success is tied directly to the knowledge and ability to understand both environments and customer requirements while delivering streamlined solution that can enhance revenue while controlling costs. In most cases still today, organizations are challenged with assuring the proper delivery to calls, emails, faxes, and web traffic and then measuring these delivery methods in order to more effectively operate. This is where Unified Communications comes in.
"Unified360 made the transition smooth and their service has been exceptional," stated Randy Forker, Club Owner of Direct Buy. "Our previous solution could not give us the flexibility that we needed to handle the call volume we experience on a daily basis. We look forward to working with Unified360 in the years ahead as they bring an enormous amount of depth and knowledge to our communication needs."