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Cloud Communications Services Put PBX To Pasture: Page 2 of 2

"One of the things that happens in every call center project that I've been on is large budgets, big meetings and very careful planning because you're making a big asset buy," he said. "Cloud communications puts that right on its head." And as new forms of business communications come along, the computer is the place where all of these different forms can come together, added Patrick Kelly, CEO of OnState Communications. OnState offers a service using Google Apps that brings together multiple communications tools in a single user interface.

"All of a sudden everything is there. E-mail is there, chat is there, fax is there, your voice mail is there," Kelly said. Although OnState is a cloud communications provider, the webinar provided information about other vendors as well.

Hosted PBX services are available from companies such as RingCentral and Grasshopper as well as OnState. Hosted call center services are offered by companies such as Contactual and LiveOps, while hosted integrated voice response (IVR) services are available from Tropo, IfByPhone and Twilio along with OnState.