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Best VoIP Solutions For The Remote Office: Page 8 of 11

SERVICE AND INFRASTRUCTURE

Alternatively, the problem of managing remote office users may be offloaded onto hosted service providers. The widespread deployment of SIP trunking will allow IT architects to tie central telephony servers into a service provider's hosted voice service offering. IT could retain control of telephony operations and let service providers manage the small offices that are too costly to serve in other ways.

By March of next year, MCI says it will provide such integration with its MCI Advantage service. Depending on the existing IT environment, remote office management costs could be reduced significantly, while still maintaining a single corporate-wide telephony service.

MCI must keep in mind, however, that simply providing the IP equivalent of OPX lines won't be sufficient. MCI must also provide full presence and convergence integration, along with basic telephony support--a tall order indeed.

Executive Editor David Greenfield can be reached at [email protected].