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Best VoIP Solutions For The Remote Office: Page 4 of 11

Still, registering remote phones with a central telephony server has its limitations. There's no way to connect those phones to the local PSTN in the event of a failure, so lose the DSL connection and telephone service is lost, too. Depending on customer requirements, this might not be a significant problem. If remote workers have cell phones, the temporary loss of their desk phone may not be a big deal.

A bigger concern can be the lack of a local telephone number on centrally trunked remote office phones. A call to the local pizza parlor must first be sent to the central telephony server, put onto the PSTN, then delivered back to the local dialing area, possibly as a long distance call. What's more, E-911 calling may not function properly. Carriers also have a problem delivering local phone numbers across the WAN. If an office in New Jersey receives a dial tone from the main office in San Francisco, New Jersey Direct Inward Dialing (DID) phone numbers can't be provided through the San Francisco office's phone system.