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  5. Avaya IP Office: Enterprise Features For The SMB: Page 2 of 2
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Avaya IP Office: Enterprise Features For The SMB: Page 2 of 2

On Monday, Avaya upgraded IP Office, its flagship IP-PBX for small-to-medium sized enterprises, to version 6.1, adding Linux, accommodating Nortel users, and taking a number of other steps to simplify IP Office deployment and multi-site management.
November 17, 2010

Finally, distributed campaigns will be managed more effectively in 6.1. An SME can now gauge the success of a campaign through location-based business intelligence. Contact center managers can now have a better understanding customer interaction volume by seeing call volume each location show on a map.

Since its Nortel acquisition, Avaya has repeatedly emphasized that the company will provide a migration path for Nortel users. In this release, Phase I of that migration, Avaya allows Nortel BCM IP phones to be used with IP Office, providing auto discovery and provisioning of those phone and Busy Lamp with Pickup.

But more sophisticated feature support will need to wait. Only in Phase II with the release of 7.0 will support remote feature keys, status indication, and LCD labels. Finally, in Phase III, Avaya expects to add busy line appearances. No release version was set for Phase III. 

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