Cloud Connect brings together the entire cloud eco-system to better understand the transformation we're experiencing and promises to be the defining event of the cloud computing industry. Learn about the latest cloud technologies and platforms from thought leaders in Cloud Connect’s comprehensive conference.
A growing number of call centers rely on speech-analysis and emotion-detection software. This software examines large volumes of calls for key words and phrases, or changes in a caller's volume and pitch. It analyzes the data to help business owners understand customer motivations and measure levels of satisfaction. Some software can even alert supervisors if a customer's speech pattern deviates from a known good baseline.
Given how frustrating automated answering systems are, a more sensible approach might be to actually hire real humans to take the call. But don't hold your breath; according to Forrester, speech analysis and emotion-detection software is a $400 million market and growing. --Andrew Conry-Murray, acmurray@nwc.com
Currently we allow the following HTML tags in comments:
Single tags
These tags can be used alone and don't need an ending tag.
<br> Defines a single line break
<hr> Defines a horizontal line
Matching tags
These require an ending tag - e.g. <i>italic text</i>
<a> Defines an anchor
<b> Defines bold text
<big> Defines big text
<blockquote> Defines a long quotation
<caption> Defines a table caption
<cite> Defines a citation
<code> Defines computer code text
<em> Defines emphasized text
<fieldset> Defines a border around elements in a form
<h1> This is heading 1
<h2> This is heading 2
<h3> This is heading 3
<h4> This is heading 4
<h5> This is heading 5
<h6> This is heading 6
<i> Defines italic text
<p> Defines a paragraph
<pre> Defines preformatted text
<q> Defines a short quotation
<samp> Defines sample computer code text
<small> Defines small text
<span> Defines a section in a document
<s> Defines strikethrough text
<strike> Defines strikethrough text
<strong> Defines strong text
<sub> Defines subscripted text
<sup> Defines superscripted text
<u> Defines underlined text
Network Computing encourages readers to engage
in spirited, healthy debate, including taking us to task.
However, Network Computing moderates all comments posted to our site,
and reserves the right to modify or remove any content that it determines to be derogatory,
offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM.
Network Computing further reserves the right to disable the profile of any commenter participating
in said activities.
RSS
Email
Print
Share
Detect This!
