Not long ago, business continuity was about replicating data to safe locations and setting up VPNs for employees to work remotely. After witnessing the devastation of hurricane Katrina and the ongoing possibility of a pandemic or even a dirty bomb, firms are now thinking more about the basic human implications of a disaster.
Here's hoping that we don't have to bust out the light-sticks, dust masks, and army-style meals anytime soon!
Bob Friday, Chief AI Officer for Juniper Networks, explains how the advanced technology is transforming operations.
Contact center leaders from 8x8, Awaken Intelligence, and 360insight discuss the importance of agent experience.
AI may force enterprises to rewire parts of their data centers so they are fully optimized to run such workloads. The question is do you use Ethernet or InfiniBand?
