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BPM requires you to become intimately familiar with your organization's business processes. If you're lucky, you'll be able to streamline those processes during implementation as well (does Sue really need to see that PO twice?), making the transition, as well as subsequent BAM initiatives, go more smoothly. A well-oiled BPM initiative can boost operational efficiency and customer satisfaction--priorities on any CIO's list.
Since it's nearly impossible to provide the monitoring capabilities without a process in place, BPM and BAM continue to converge. Nearly every BPM vendor has a complementary BAM solution, such as Microsoft's BizTalk 2004 and Tibco's OpsFactor and BusinessFactor products. BAM is about "right-time" access to data, but not necessarily real time. Right time means access at the time the user actually needs it. The ability to analyze and act on sales data in minutes or even hours is a huge business edge.
On Governance and Supply Chains
Governance may be a scary-sounding word, but it's simply a process for ensuring that IT objectives align with business strategy. Implementing governance isn't easy: Most of the available tools, such as balanced scorecards, change management and portfolio management, come as part of a suite of tools for IT project and portfolio management, including those from Artemis International, Niku, PacificEdge and Troux.
Bob Friday, Chief AI Officer for Juniper Networks, explains how the advanced technology is transforming operations.
Contact center leaders from 8x8, Awaken Intelligence, and 360insight discuss the importance of agent experience.
AI may force enterprises to rewire parts of their data centers so they are fully optimized to run such workloads. The question is do you use Ethernet or InfiniBand?
