The vendor-to-partner relationship is a delicate dance. A vendor such as, say, EMC wants the highest "share of wallet" from each of its partners, with the hopes that it will sell more EMC storage, as opposed to promoting, say, more IBM or NetApp solutions. It's a dance for the partners, though, because VARs and SIs will often opt for the vendor that gives them the best prices -- or is less distributed and hence offers them a way to be differentiated from their competitors -- so that they can turn a bigger profit in the short term.
It's simple business mechanics and there's no way around it; incentive-based discounts and favorable pricing on products are a major motivator for VARs and SIs to carry and sell one particular vendor solution over another.
Another relationship-rattling concern is just how well can each vendor actually equip partners to sell its solutions? If the EMCs, IBMs, HPs and Dells don't do a thorough job arming the VARs, SIs -- and distributors, too -- with the necessary product knowledge and sales tools, then VARs and SIs simply won't work hard for very long promoting products that they don't know how to sell and support.
It can be quite a fragile existence, and a strong vendor-to-partner relationship typically sees the vendor constantly grooming and keeping up-to-date with the successes and challenges of its partners. The best relationships are ones where the partner has everything it needs from the vendor in order to sell to an end-user.
For an end-user that's found the right channel partner, all this sounds great; the vendors and the partners are battling to make your IT life better. To an extent, that's true, but there are a few challenges that a typical IT end-user might run into when engaged with a VAR or an SI.
The first is that you might well end up paying more than if you were to go to a distributor, or even directly to the vendor. This is -- or can and should be -- because VARs and SIs often bundle higher levels of service and support to justify higher pricing. If you don't need the support, and your in-house IT staff can handle integration and maintenance, then you're probably better off going to the distributor or vendor. Although most companies don't have the luxury of a massive IT department and don't have that type of ability, some do.
The next challenge that many VAR or SI engagements entail is that they sometimes don't have the depth of technical expertise to solve every glitch on their own. You have to keep in mind that these resellers' main job is to sell product. Because partners focus on the installation and integration of multiple technologies, the channel partners' relationships with vendors are pivotal, and delivering quality service for the end user is often a matter of just how quickly the VAR/SI can get the vendor to respond and help it solve the problem.
If you're currently mulling over a storage purchase decision, here are some questions to think about before you decide which avenue to take:
-- What are my data center's true capabilities? Do we know what this business or application really needs? Can we handle integrating, operating and maintaining the IT infrastructure?
-- If we can't handle our own maintenance, how vital is my data to everyday operations? Can I afford downtime or disruption? How much or how long? Overall, how much help -- and what sort -- do we need?
-- If I opt for a VAR or an SI, what specific criteria will I use to pick between the myriad of options? Am I looking merely for advice, do I want a long-term partner, or am I simply looking to buy something?
Yes, these are open questions, but even having some specific criteria around how you'll choose a product and a supplier is a whole lot better than a quick Google search under "I need some extra TB"! It might sound trite, but "stop and think" isn't a bad strategy -- and isn't always easy to remember in the headlong rush to get stuff done.
Storage solutions, no matter the vendor, are investments. Just like a car, house or a school for your children, performing your due diligence early can save you headaches. With so many choices of what to do, how to store and whom to trust with partnering for your data needs, it's imperative that you know your own business needs before moving forward. Getting that "last mile" right -- all the time -- is critical to the success of your business.