"We felt it was a good decision to give customers more flexibility if they needed it, or wanted it," Caldwell said.
Under the custom agreements, companies would get the same services they currently receive, including security patches for vulnerabilities labeled as critical and important by the Microsoft Security Response Center.
In addition, subscribers would get access to the existing database of security and non-security fixes shipped during the mainstream support phase, and the option of requesting non-security fixes for new bugs at an additional fee.
Microsoft is charging a flat fee on a per seat basis for the extended service, but will negotiate separately with each company for a minimum and maximum number of seats, Caldwell said.
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