"Most people don't know that these features and functions are available to them in database archiving," says Babineau, adding that vendors such as Solix and HP offer this capability.
Other useful features include the ability to "scramble" sensitive data. This involves, for example, mixing up data so that Social Security numbers do not align with other personal records. "The reason why [most IT] users don't know it is there is because they are responsible for database admin or storage admin -- they may not be responsible for security," says Babineau.
Consider Virtualization
The Austin Independent School District in Texas is considering the best way to develop its archive, according to Shlomi Harif, the organization's network systems director. With a broad range of student and organizational data that needs to be kept for varying numbers of years, the District needs a flexible solution, he tells Byte and Switch.
The other challenge is finding a technology that can shift database data and handle the applications supporting it. "You not only have to keep the data, but you also need to keep the application at the level that it was at," says the exec.
Bob Friday, Chief AI Officer for Juniper Networks, explains how the advanced technology is transforming operations.
Contact center leaders from 8x8, Awaken Intelligence, and 360insight discuss the importance of agent experience.
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