Results tagged "support"
Total Search Results : 42
January 07, 2013 07:59 PMIt’s time to make resolutions for the new year. Here are five suggestions for WLAN pros that can make 2013 more productive.
April 09, 2012 09:00 AMThe marketing is there, and has been for some time. Buzzwords have been coined and your interest is piqued. You sat back long enough to see if this was just vaporware or real, while gaseous. Cloud turns out to be more solid than its nomenclature. You’re ready, in fact you’re all in. Now the bad news: If you want to succeed in the cloud, the long-term relationship you've had with your apps must be broken up.
March 22, 2011 07:00 AMI've been through my share of help desk implementations over the years. I've sat in on a fair number of process improvement teams, and have either helped to ring in new ways of doing things or suffered through other people's ideas of what network and customer support should feel like. It's just part of the game when you work in IT and you care about helping to keep the organization at the top of its support game. So why was was I taken aback when I found out that users were tweeting their beefs with my network to anyone within Twittershot? Why was I floored to learn how many companies have adopted social media as part of their support structure? How did I miss the moving of the cheese, and what rock have I been living under?
December 23, 2010 09:20 AMI'm sometimes amazed at how much of my clients' IT budgets go to pay for service and support contracts they don't really need. Too many IT guys can only sleep soundly under the security blanket provided by a 24-7 service contract with guaranteed four-hour response times, so they just have the vendor include gold-plated service on everything they buy. I've found that, in many cases, a few spares and next business-day service can save my clients a bundle.
August 08, 2007 06:20 PMDevoted to fostering usage of Linux on handsets, The LiMo Foundation welcomes several new vendors into their fold. Can these new members help rally support for Mobile Linux?
August 08, 2007 03:59 PMIT Administrator Kevin Miller has decided not to support the iPhone on his company's network. Find out why and what Apple could do to change his mind.
August 01, 2007 02:02 PMIf there was any doubt that sharp competition and jostling for positioning occurs in the enterprise WLAN market today, Aruba's announcement regarding compatibility with the Apple iPhone removed any traces.
June 06, 2007 04:00 AMAruba's latest software upgrades enhance the functionality, security and operational management efficiency of wireless networks.
March 30, 2007 06:07 PMF5's FirePass Controller SSL VPN, which lets users connect to corporate applications through a Web browser, has added Microsoft's Vista in its hefty list of supported OSs.
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: OpenFlow is poised to reach over-hyped status, yet there are practical, useful reasons for keeping an eye on Openflow. The biggest cloud players are involved and driving the feature creation.
Get a primer on the Openflow protocol and what it can do for networking.