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Results tagged "ITSM"

Total Search Results : 9

VMware Launches New VDI Software, Updates VDI Suite

February 21, 2013 12:35 PM

News roundup: VMware upgrades VDI suite; GreenBytes releases virtual appliance for virtual desktops; NetIQ makes SSO for cloud easier; Seagate NAS simplifies backup for SOHOs; ITinvolve launches latest SaaS-based ITSM release.

The IT Governance Cheat Sheet

January 10, 2013 11:47 AM

Sorting through the alphabet soup language of IT service management (ITSM) can be tough, but it's worthwhile. Here's a handy guide to essential ITSM frameworks and standards.

Must 'Cloud' Translate To 'Ungovernable'?

December 07, 2012 10:25 AM

When IT services come from a mix of inside and outside assets, we need more control, not less. Enter ITSM.

HP's New SaaS Application Delivers IT Service Management

October 22, 2012 10:21 PM

HP Service Anywhere will compete with BMC, ServiceNow, IBM and other vendors offering cloud-based IT management services with a new service desk application for small enterprises and departments of large companies.

IBM Pulse2011 Conference: Helping Enterprises Get Smarter

March 23, 2011 09:53 AM

Yogi Berra is quoted as saying, "This is like deja vu all over again," and that is what last week's IBM Pulse2011 conference in Las Vegas felt like. The event had the same title, "The Premier Service Management Event," and the subtitle, "Optimizing the World's Infrastructure," as last year's conference. This year's conference also had essentially the same message, with some exceptions, such as an emphasis on Smarter Computing. But that is not a bad thing. As was noted many times during Pulse2011, integrated service management is a journey. For most enterprises, that journey takes much longer than a year, so staying the course is important.

What The Pink Elephant Told Me About ITIL

February 28, 2011 09:26 AM

Having spent the last week at perhaps the world's largest Information Technology Services Management (ITSM) conference, my eyes were opened a little wider to some pretty amazing transformations afoot across the IT landscape. I did come home feeling a bit uneasy about the future of my day job as an IT professional. I also came away with both an appreciation for the ITSM consulting and training company Pink Elephant and an equal part confusion about some of the mixed messages I heard at this most excellent of events. Given that much of what was discussed hits squarely at how mobile technology and its use is causing a sea change for IT, I feel compelled to share what I took away from the conference.

FrontRange Adapts ITSM Tool For SaaS Environments

January 24, 2011 08:00 AM

FrontRange Solutions, which delivers IT service management products to business and enterprise customers, has now adapted its flagship product for software as a service (SaaS) environments. The product, which includes comprehensive service management, service catalog and asset management capabilities, will be the first FrontRange product released under its new SaaSIT brand.