Results tagged "ITIL"
Total Search Results : 23
The IT Governance Cheat Sheet
January 10, 2013 11:47 AM
Sorting through the alphabet soup language of IT service management (ITSM) can be tough, but it's worthwhile. Here's a handy guide to essential ITSM frameworks and standards.Must 'Cloud' Translate To 'Ungovernable'?
December 07, 2012 10:25 AM
When IT services come from a mix of inside and outside assets, we need more control, not less. Enter ITSM.Private Cloud: An IT Staffer's Guide To Success
July 12, 2012 12:54 PM
Private-cloud computing is not just about technology, but about how IT delivers services. To be successful, the roles that staffers play are changing, as well. Here's how to adapt.The No. 1 Threat to Private Cloud Deployment: IT Management and ITIL
July 11, 2012 09:00 AM
Private cloud deployments can run into any number of challenges--and IT management is at the top of the list, according to our contributor. Learn why he thinks ITIL and TOGAF can slow IT progress.Help Desk Becoming New IT Frontier?
April 10, 2012 09:00 AM
The help desk traditionally rests among the cobwebs when it comes to IT strategic planning sessions and budgeting. Some in IT even regard it as a “necessary evil,” because it is the customary gathering place for problems and for interruptions of “production” work.What The Pink Elephant Told Me About ITIL
February 28, 2011 09:26 AM
Having spent the last week at perhaps the world's largest Information Technology Services Management (ITSM) conference, my eyes were opened a little wider to some pretty amazing transformations afoot across the IT landscape. I did come home feeling a bit uneasy about the future of my day job as an IT professional. I also came away with both an appreciation for the ITSM consulting and training company Pink Elephant and an equal part confusion about some of the mixed messages I heard at this most excellent of events. Given that much of what was discussed hits squarely at how mobile technology and its use is causing a sea change for IT, I feel compelled to share what I took away from the conference.Opsware Delivers ITIL-Driven App Management
April 17, 2007 05:45 PM
New product integrates technology picked up from the iConclude acquisition to automate application lifecycle from start to finish.Opsware Adds IT Process Automation With iConclude Acquisition
March 08, 2007 10:10 PM
Merger marries iConclude's automation engine to Opsware's configuration-, change- and compliance-management technology.DoD Enlists BMC to Support ITIL Best Practices
February 14, 2007 08:48 PM
BMC says the $8.5 million in recent contracts with the military is focused on helping the agency automate ITIL best practices and share IT resource information.Reality IT: The More Things Change...
February 02, 2007 05:00 AM
On the surface, IT seems to be in a constant state of change. But beneath the churn of technology, the profession is guided by long-standing principles.1 | 2 | 3 | Next Page »
