Synchronoss Technologies, Inc. has inked a deal to provide VoIP provider Vonage with local number portability (LNP) and e-commerce order management technology.
Vonage will use Synchronoss' ActivationNow order gateway and a workflow management platform to identify and resolve incorrectly provisioned voice over IP (VoIP) transactions. Synchronoss' LNP fallout management system will allow the carrier to track local numbers throughout the migration process and inform subscribers when they will be ported to the VoIP network.
"Customer service is of paramount importance to Vonage and nothing could be more critical than assuring our subscribers that their phone number will be effectively and efficiently ported to our network," Vonage senior vice president for customer care Dan Bemis said in a statement. "When it comes to a comprehensive LNP solution that automates fallout management and is backed by an industry- pioneering service level agreement (SLA) there is no comparison to Synchronoss."
The multi-year contract is governed by a unique service-level agreement. Vonage will compensate Synchronoss according to how well its LNP fallout management system manages and remediates exceptions.
Subsea cable alternatives can provide a level of comfort for those concerned about disruptions. Realistically, they will continue to play a small, but critical role in the short term.
Maintaining existing network infrastructures often incurs huge technical debt before newer technologies are adopted over time.
Amid ongoing regional uncertainties, telecom infrastructure in the Middle East has expand to include terrestrial low-latency network infrastructure, which offers resilience and agility in navigating political complexities without relying solely on undersea networks.
