Vonage will use Synchronoss' ActivationNow order gateway and a workflow management platform to identify and resolve incorrectly provisioned voice over IP (VoIP) transactions. Synchronoss' LNP fallout management system will allow the carrier to track local numbers throughout the migration process and inform subscribers when they will be ported to the VoIP network.
"Customer service is of paramount importance to Vonage and nothing could be more critical than assuring our subscribers that their phone number will be effectively and efficiently ported to our network," Vonage senior vice president for customer care Dan Bemis said in a statement. "When it comes to a comprehensive LNP solution that automates fallout management and is backed by an industry- pioneering service level agreement (SLA) there is no comparison to Synchronoss."
The multi-year contract is governed by a unique service-level agreement. Vonage will compensate Synchronoss according to how well its LNP fallout management system manages and remediates exceptions.