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12:20 PM
Vala Afshar
Vala Afshar
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The Art Of Tweeting: Do's And Don'ts

Don't do social, be S.O.C.I.A.L.: Sincere, Open, Collaborative, Interested, Authentic and Likeable. Be human and have fun.

The real-time nature of social media has profoundly changed how we connect and engage with each other on the Web. From political revolutions to tweets from outer space, Twitter, a micro-blogging platform, has emerged to be the de facto social network to express ideas, connect with friends, engage with thought leaders and collaborate with customers and the general public in real time. As the fastest growing social network, Twitter has grown from what started as a mere SMS messaging platform to become one of the most powerful and active social platforms in the world.

My personal social media journey started in 2010 when our company started to use CRM integrated social technologies to improve employee engagement. I started using Chatter, a social collaboration tool with a mash-up of Facebook and Twitter features, which is integrated into our Salesforce.com CRM system. In less than a year of using Chatter, I had the most followers within our company. It was the internal social collaboration success that led me to start using external social platforms like Twitter -- I joined Twitter on March of 2011.

I soon realized that internal and external social engagements are very much alike, but the benefits of scale truly come from sharing outside of your company walls.

[ Grow beyond small workgroups: Take Social Collaboration To Next Level.]

As a Chief Marketing Officer at Enterasys, I've had the opportunity to connect with some of the most social executives out there, including social CIOs, CMOs and CEOs -- many are my customers. The beauty of Twitter is that it is the ultimate listening and learning platform. If you follow a few considered practices (I am reluctant to use the phrase "best practices" since the platforms and rules of the game tend to evolve quickly), Twitter also becomes the ultimate connection platform, linking you with other like-minded, smart and kind individuals who volunteer their time to teach and be taught.

I use Twitter to stay connected, grow as a person, share and exchange ideas and connect with my colleagues, friends and customers. I am in awe of the transparency it creates by enabling global, open and direct real-time connections with virtually anyone.

The many benefits of using a social media platform, such as Twitter, are too great to ignore, as are the many articles and blogs on how to Write Good Tweets, how to use Twitter etiquette ("Twitiquette") and the Science of Tweeting. Based on my experience as a "social CMO" and regular user of Twitter, here are a few practical tips I have learned on the art of tweeting:

The Basics -- Your profile is hugely important in terms of establishing trust and social connections. Most people will not follow you if:

-- You use an egghead avatar or inappropriate photos -- a picture is worth a thousand words.

-- You have no biography -- trust is the currency, and not having a bio does not help establish trust.

-- You lock your account -- implies command and control behavior, which is not very social.

-- You have purchased followers -- a savvy networker can detect over inflated followers (hint: look at the number of listings versus follower count).

-- You engage in excessive automation -- enough with the auto direct messages.

-- You treat Twitter as a megaphone instead of a telephone -- your Twitter stream illustrates your engagement levels.

Think Before You Tweet -- It's been said many times that you are what you tweet. That said, tweeting without thinking can lead to problems. So, before you join the conversation, take time to consider what value you can bring to it. Each tweet is an opportunity to build (or break) your personal brand and communicate who you are to your networks. Risk management on social media is a critical part of your own personal social strategy, so do pay attention to how you want to be perceived and how your network will use your Tweets. I think some of the best Tweets are engaging, helpful, newsworthy or inspiring. For me it's all about thought-leadership, engagement and being open as a human being.

I firmly believe that Twitter should not be used as a weapon to speak poorly about individuals, companies or ideologies. True wisdom is knowing what to overlook. If you are upset, don't tweet. There are lots of trolls out there looking to push your buttons; be polite and dignified. Don't be a smart jerk.

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anon7146890503
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anon7146890503,
User Rank: Apprentice
7/18/2013 | 11:14:40 AM
re: The Art Of Tweeting: Do's And Don'ts
Fantastic primer on Twitter, well done Vala!
Cara Latham
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Cara Latham,
User Rank: Apprentice
7/11/2013 | 12:18:30 PM
re: The Art Of Tweeting: Do's And Don'ts
I agree with that. You can meet like-minded individuals with similar interests who can offer more information and more content on the topics that matter to you, especially if you and they are organizing tweets using the same hashtags. I think there should be caution, though, not to use too many hashtags.
Alex Kane Rudansky
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Alex Kane Rudansky,
User Rank: Apprentice
7/10/2013 | 8:29:00 PM
re: The Art Of Tweeting: Do's And Don'ts
For me, Twitter is all about access. It offers access to people I would have otherwise never been able to contact or never even heard of, but who are very valuable resources. Twitter also gives the world access to me, and gives me a platform to create a personal brand.
Laurianne
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Laurianne,
User Rank: Apprentice
7/9/2013 | 8:32:28 PM
re: The Art Of Tweeting: Do's And Don'ts
Twitter is as much about asking and answering questions as it is making statements. I want to learn from the question strings. Some people forget that.

Laurianne McLaughlin
InformationWeek
David F. Carr
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David F. Carr,
User Rank: Apprentice
7/9/2013 | 7:15:21 PM
re: The Art Of Tweeting: Do's And Don'ts
Vala, I wonder if you have any tips about what makes for a good conversation starter on an internal social network. Sometimes, it seems like the tendency is to engage in too much happy talk cheer leading and not enough discussion of business challenges and the work that needs to be done.
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