The solution incorporates Avaya's VoIP and mobility software with Symbol's MC50 Enterprise Digital Assistant handheld devices, WS5100 Wireless Switches and AP300 Access Ports, said Chris McGugan, senior director of marketing for Symbol’s wireless infrastructure division.
The MC50, a ruggedized Windows CE-based device that works in conjunction with Symbol's Mobility Services Platform (MSP), enables mobile workers to capture data for enterprise applications such as CRM and ERP using built-in imaging and barcode scanning features. It works best in healthcare, retail, and manufacturing environments, where workers are constantly on the move, according to McGugan.
The handheld solution also incorporates advanced functions of desktop phones such as echo cancellation and the ability to toggle between speakerphone and headset. "The reason we went down the path of convergence for enterprise voice is that we realized voice is more of an application than a device," said McGugan.
To ensure a high level of call quality, Avaya's software identifies and prioritizes voice traffic coming from MC50, while Symbol's wireless switching infrastructure hands off calls between access ports at a speed comparable to cellular networks, enabling users to seamlessly roam throughout an office environment, McGugan added.