SAN JOSE, Calif., May 26. Innovative "IT as a Service" provider, NetEnrich, today announced a full integration of its Global Network Operations Center (NOC) with ConnectWise, a leading Professional Service Automation (PSA) software and business operating system for IT solution providers. NetEnrich's Global NOC gives VARs a remote option for fully secure management, monitoring and remediation of their small-to-midsize business (SMB) customer's IT infrastructure.
ConnectWise combines help desk, IT services dispatching, service level management, project management and customer relationship management (CRM) into a single, web-based PSA application, with integrated time-tracking, billing and reporting. Now, ConnectWise customers can enjoy fully integrated ticket and device management through NetEnrich's Global NOC.
NetEnrich's vice president of marketing, Mitchell Cipriano, emphasizes the value of their Global NOC, "This integration streamlines workflows tracked within ConnectWise by allowing VARs to view alerts and monitor activities from one centralized NetEnrich dashboard, rather than deal with multiple Managed Services application dashboards or juggle multiple log-ins. With NetEnrich, VARs are able to eliminate time-consuming operational duties and focus their attention on providing higher-level IT services which lead to increased gross profit margins."
The NetEnrich Global NOC is an Enterprise-grade, secure, real-time service delivery cloud which combines multiple Managed Services applications into one centralized source. By leveraging this unique shared services model, NetEnrich's Global NOC is able to serve up the correct IT resource or application, at the right time, so VARs may deliver the most efficient IT and Managed Services available today. The setup of the ConnectWise integration is straightforward and only requires the VAR to enter their ConnectWise login credentials into the NetEnrich Partner Portal. Once complete, the VAR has a unified view of all the Managed Services activities underway on behalf of their clients and tracked within ConnectWise. Updates from NetEnrich's Global NOC will automatically display within each ConnectWise service ticket, and vice-versa.
"ConnectWise allows MSPs to take control of their businesses by integrating best-of-breed tools to leverage recurring revenue and simplify workflows," said ConnectWise CEO Arnie Bellini. "Integrating our PSA software with leading IT service providers' offerings, like NetEnrich's Global Network Operations Center, is a winning proposition for joint customers looking to increase revenue, decrease costs and accelerate cash flow cycles." For more information about the NetEnrich integration with ConnectWise, please visit http://www.netenrich.com/ or call 408-436-5900.