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Linux Support Services: Page 4 of 5

Management Extras

Some support vendors offer tools to manage your Linux environment proactively. Hewlett-Packard's OpenView and Red Hat Network Monitoring and Management modules, for example, let you look at the health of your servers and help you designate and track important information. Evaluate the effectiveness of the tools before paying the premium--ask for a demo to see if they're worth the expense. Support-service vendors can also make data-collection software available to let administrators easily package the various log files and system-configuration files that technical support may need during a crisis.

Christopher T. Beers is a Unix systems engineer at Syracuse University. Write to him at [email protected].

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Some admins prefer to research problems using FAQs, knowledge-based systems and the open-source developer community's newsgroups, mailing lists and Google searches, rather than conventional support services. Because Linux is open source, much of the software is open source as well.

LInux enthusiasts contribute security fixes and software improvements, which make their way into the Linux distribution after brave users on the leading edge have tested them. Open-source assistance is usually found on the Web site devoted to the software in question.Web Sites (documentation and how-to information for various Linux configurations and distributions):