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The IT Agenda: Move Beyond the Free Lunch: Page 3 of 3

You don't necessarily need to hire a consultant or a CPA to set up an effective chargeback system. A conversation with your company's controller or your division's business manager might suffice. Ask about activity-based costing and internal transfer charges, and solicit tips to avoid the Achilles' heel of chargeback systems: a tracking setup so complex that it breaks the bank.

More important, bitch and moan (but in a good way). The more specifics you can share about the amount of time and money your department devotes to supporting users, the better a chargeback system the business team can help you create.

Got chargeback pain you want to share? Drop me a line at [email protected].