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iPhone Gets High Marks For Accessing On-Demand Software: Page 2 of 3

NetSuite customer Brad Kugler, chief executive for Distribution Video and Audio near Tampa, Fla., agreed. "I expected to have an iPhone for fun; I'm sort of an Apple fanatic," he said. "But it works beautifully for NetSuite."

Brian Keare, chief operating officer for Circle of Friends, a small Santa Monica, Calif., supplier of children bath products, tested his iPhone on NetSuite and was pleasantly surprised. "I was hopeful that it would work well, but I was taking a risk," Keare said. "It ended up working better than I had hoped it would."

The small screen requires NetSuite customers to use the iPhone's zoom in and zoom out tools to read data. Also, drop down menus used when accessing through a desktop browser are replaced with scroll wheels. "There are certain things it does differently, but it offers the same functionality as I've seen on my Mac," Keare said.

While the iPhone can access e-mail from Circle of Friends' Microsoft Exchange server, it can't synchronize with the calendar and address book, Keare said. Nevertheless, the company has found the iPhone useful enough to make plans to buy a couple more for the members of the executive team.

O'Sullivan and Kugler do not have any immediate plans to distribute the iPhone to other employees. Among the issues is the lack of a business plan offered by AT&T, which is the exclusive carrier for the iPhone in the U.S. A company employee would have to buy the device, and then expense the bill every month, which would just generate more paperwork for accounting departments. "If they offered this phone to business customers, it would be a very easy decision," O'Sullivan said.