Other business IT departments are finding new ways to incorporate chats and presence-awareness into their existing applications, such as sales force and training applications. They're finding chat is easy to adopt, adapt, and support, and they can start up chat channels through which each project team can collaborate. Supporting chat servers is similar to supporting other communications servers, such as those for e-mail, and the chat system can be deployed as an internal support tool to help answer IT-related questions and leverage already-stretched IT staffers.
Chat also is a fairly lightweight application. "It isn't another system or a standalone application that IT needs to train people on or integrate into other systems, or something that I have to force people to use," said Saint-Andre. "It is a natural way to talk and easy to build on."
One illustration of this is with the automotive company Reynolds and Reynolds. It uses Jabber servers to monitor the status its own software at numerous automotive dealerships around the world. The IT department at Reynolds can quickly see if the software is down and take steps to get it working again.
Useful Links |
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1. David Strom's IM Interoperability Matrix 2. Connect Google Forum |
Subsea cable alternatives can provide a level of comfort for those concerned about disruptions. Realistically, they will continue to play a small, but critical role in the short term.
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Amid ongoing regional uncertainties, telecom infrastructure in the Middle East has expand to include terrestrial low-latency network infrastructure, which offers resilience and agility in navigating political complexities without relying solely on undersea networks.
