Global Crossing has announced new Service Level Agreements (SLAs) for its converged IP services, IP VPN, Voice over IP (VoIP) and IP video network, promising global, interrupted end-to-end service.
The SLAs offer new guarantees for its converged IP services provisioned over the premium Class of Service (CoS), including:
Global Crossing claims that its IP network has been operating at 99.999 percent packet delivery and availability, and less than 5 milliseconds of jitter during 2004. Routing is optimized via Multi Protocol Label Switching traffic engineering (MPLS-te), enabling IP convergence and real-time applications including VoIP and IP video.
The new SLAs are part of Global Crossing's strategy of supporting customers' transition to converged environments in which real-time applications such as supply chain replenishment, customer relations management, and multi-media collaboration require high-performance networks with high packet delivery and very low jitter to avoid distortion leading to "popping" or "cracking" sounds on VoIP telephone calls or uneven, jerky movements on IP videoconferences.
Subsea cable alternatives can provide a level of comfort for those concerned about disruptions. Realistically, they will continue to play a small, but critical role in the short term.
Maintaining existing network infrastructures often incurs huge technical debt before newer technologies are adopted over time.
Amid ongoing regional uncertainties, telecom infrastructure in the Middle East has expand to include terrestrial low-latency network infrastructure, which offers resilience and agility in navigating political complexities without relying solely on undersea networks.
