FrontRange Solutions, which delivers IT service management (ITSM) products to business and enterprise customers, has now adapted its flagship product for software as a service (SaaS) environments. The product, which includes comprehensive service management, service catalog and asset management capabilities, will be the first FrontRange product released under its new SaaSIT brand.
Among the 13 capabilities that the ITSM suite will deliver are incident management, advanced change management, release management, configuration management, and an internal and external customer self-service portal.
FrontRange made a strategic decision to build the right products for the SaaS environment from the ground up, while some competitors are simply hosting their legacy applications, said FrontRange CEO Michael McCloskey in a prepared statement. The SaaS option is for customers that want enterprise-level capabilities but also need flexibility and scalability as their organizations and IT needs grow, he added.
The company says additional SaaSIT offerings expected to be released later this year will provide additional IT asset management capabilities, advanced voice and customer service, patch management, software distribution and operating system deployment capabilities.
FrontRange is just one player in a robust and crowded market for ITSM software, according to market share numbers from Gartner. In 2009, FrontRange held market share of just one-half of 1 percent, based on revenue of $76.9 million.