The survey also found that 39 per cent of consumers want to replace their landline phone with a wireless phone in the near future. The surveyed consumers embraced the idea of having multiple telephone companies to choose from, as 76 per cent had recently switched their long distance carriers and 45 per cent had switched their local service providers. Similarly, 47 per cent of those with wireless services had also switched providers.
A significant gap is noticeable in terms of what types of consumers have certain services. A mere 14 per cent of those with incomes less than $25,000 have high-speed Internet access, while 65 per cent of those with incomes greater than $100,000 do. Forty per cent of those aged 18 to 24 have high-speed Internet access, while only 18 per cent of people aged 65 and older do.
The survey showed that overall, consumers are most satisfied with services in which they believe they have a choice of providers. According to a statement by Susan Grant, vice president of NCL, “People seem to be excited about new communications options. More choices are good for consumers, but they need help navigating this increasingly complex communications marketplace."