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Davinci Extends Virtual Office Communications Services

Webex video conferencing, unified messaging and voice-to-text voicemail are among the services targeted to SMBs and remote office workers.

Davinci Virtual announced Tuesday that it has added several products and applications to its virtual office communications services.

The company provides physical virtual offices and virtual office services locations for small businesses and entrepreneurs as well as larger organizations and competes with, among others, Regus, which acquired both Stratis and HQ Global Workplaces.

Physical offerings including business addresses in over 600 locations, mail forwarding, lobby and directory listings, and access to conference rooms and day offices. Virtual communications and office services include local and toll-free telephone and fax numbers, digital voicemail, unified messaging, voicemail to email, fax to email, live call answering, screening and forwarding, customer service, appointment scheduling and order taking.

According to Bill Grodnik, President and CEO of Davinci Virtual, the company's Davinci communications services now also include speech-to-text transcription of voice mail; live web chat; and video conferencing.

Davinci currently offers access to voicemail as WAV attachments in email. The new voicemail speech-to-text service adds a text transcription of the message to the WAV file. According to Grodnik, transcription is done using a mix of software, and, "where the software is having trouble translating, a person."

The web chat feature lets Internet users accessing Davinci customer web sites talk with somebody. "This is for our small business customers," said Grodnik. "Since we are already answering their phones, and know their products and company, we can offer to do this."

Lastly, Davinci now offers Webex video conferencing, for up to 15 people in a session. "This lets our clients hold virtual meetings with ease," according to the company.

Pricing for Davinci's general Live Receptionist Services starts at $99 per month and Virtual Office Locations start at $50 per month. Pricing for Live Web Chat starts at $49 per month, transcribed email is $9.95 per month for up to 40 transcriptions or $39.95 per month for up to 200 transcriptions, and Webex video conferencing is $69.95 per month.

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