10. Adapt and Go With the Flow
An IT organization needs to be flexible and able to change as the industry dictates. Identify inefficiencies and gaps, and fill those gaps with the appropriate technology so you can save the company money and make employees more efficient.
Creating a home-support program is one way IT can adapt to change. Another is to standardize once a new technology takes root in the organization, like on a single handheld device. We chose the Palm VIIx, for instance, and we support only corporate-purchased Palm VIIxs, not personal ones. We're now in the early stages of testing all major wireless technologies and plan to set a standard for CMP's wireless by year's end.
Matthew Tartaro is the senior East Coast branch support coordinator for CMP Media. Write to him at [email protected].
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How to Set up a Home User
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