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Best Practices For Supporting Home Users: Page 7 of 9

8. Enact and Enforce Strong Security

A good remote-access security strategy comes with a clear, defined policy. That means setting and enforcing best practices such as secure passwords of at least six characters, with a mix of numbers and letters. You also need to change passwords about every 60 days and make sure your policy says users must keep their passwords secret.

The most vulnerable points in your network should use encryption. In a VPN, that means enabling IPsec (IP security) in your VPN routers and access devices. We supply our home users with a Linksys firewall router that has an internal four-port switch, which protects them from basic hack and security attacks.

9. Set Support Boundaries

Your home-support staff should support only company-issued equipment, not the user's home PC or other equipment. Draw clear boundaries by including a declaration of support in your IT policy, and make sure home users understand you don't support their Xbox, wireless network or anything not supplied by the organization.