Judges: Eric Krapf (No Jitter), Michael Healey (Yeoman Technologies)
Alcatel-Lucent's new OpenTouch Conversation advances enterprise collaboration by providing an intuitive user interface that effectively incorporates multiple communications media. The product's "Conversation Wall" feature offers a particularly useful way for employees to track their communications with those who are their most frequent collaborators, streamlining the process of teamwork across communications networks. The Best of Interop Collaboration judges found OpenTouch Conversation to be a good example of the new breed of workplace tools that rival consumer interfaces for ease of use and pleasing design.
Beneath the covers of the easy-to-use drag-and-drop interface, OpenTouch Conversation supports the industry standards and technologies that form the basis of next-generation enterprise communications. The product's basis in SIP (Session Initiation Protocol) lets users move easily among voice, video, and instant messaging. It also adds white-boarding and other useful collaboration functions.
With the growing importance of mobility, OpenTouch Conversation's ability to run on tablets and smartphones in addition to desktop PCs and Macs ensures that a company can deploy this interface to a wide range of users in virtually any collaboration scenario--mobile, remote, or traditional office-based. The look and feel is the same across all the devices--a useful factor when multiple devices are the norm. Overall, we found OpenTouch Conversation to be an intuitive, flexible tool for enabling collaboration within the enterprise. --Eric Krapf