But the versatility of SES is most apparent with Series III. In addition to accommodating multiple data sources, the software serves as the underlying information clearinghouse for Vista, Symon's real-time reporting software for managers, and Contact Center Community, Symon's workforce management system.
Series III also consolidates data for practically any type of historical or real-time report. And whether your company has one call center, or a network of centers, you can use SES Series III as middleware with your routing software.
Subsequent versions of SES will enable you to replicate the software on multiple servers to ensure SES keeps running even if one of your servers doesn't. 972-578-8484, www.symon.com
Subsea cable alternatives can provide a level of comfort for those concerned about disruptions. Realistically, they will continue to play a small, but critical role in the short term.
Maintaining existing network infrastructures often incurs huge technical debt before newer technologies are adopted over time.
Amid ongoing regional uncertainties, telecom infrastructure in the Middle East has expand to include terrestrial low-latency network infrastructure, which offers resilience and agility in navigating political complexities without relying solely on undersea networks.
