Who hasn't been out of the office and received a call about a down server, a user who can't reset their password, or some other system problem. It's a 5 minute fix but it will take much longer just to get to a computer. Remote desktops can help. Wyse's PocketCloud is a Windows remote desktop and VNC client in both a free a paid version. You can log in, navigate the screen, pull up function keys, and using innovative UI components like the mouse pointer, access commonly used functions. While I am not ready to trade my desktop in for a smartphone and PocketCloud, I can say it makes remote management a snap and shows that remote desktop has come a long way since I use RDP on my Palm Treo.
Mike Fratto is a principal analyst at Current Analysis, covering the Enterprise Networking and Data Center Technology markets. Prior to that, Mike was with UBM Tech for 15 years, and served as editor of Network Computing. He was also lead analyst for InformationWeek Analytics ... View Full Bio