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You cannot access or use a modem connected to an Ethernet segment from a remote location.Check the local and host Ethernet station nodes to which the modems are connected and the modems themselves to make sure that they are configured with all the proper hardware and software components and the correct configuration parameters. Also check the host network file server for all the correct modem-sharing software and proper configuration. Are any incorrect configuration parameters present in the respective Ethernet station nodes, modems or host network file server?  Take the necessary action to resolve the problem and retest the modems
for proper operation. If the failure symptom is gone, record the problem
in the network maintenance and service log. If the problem still exists
after retesting, go to the next step.
 Attempt
to run any available modem diagnostics and troubleshoot the host and remote
modems, link cables and phone lines.
Did running the diagnostics, checking the link cables or checking the phone lines produce any errors? Take the necessary action to resolve the problem and retest the modems
for proper operation. If the failure symptom is gone, record the problem
in the network maintenance and service log. If the problem still exists
after retesting, go to the next step.
A
configuration problem may still exist with the modems or the modem network-sharing
software. Refer to the respective modem and modem software manufacturer's
instructions.
November 15, 1996 
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