You cannot access or use a modem connected to a specific Ethernet station node or file server as an unshared modem. Check the Ethernet station node or file server to which the modem is connected and the modem itself to make sure that they are configured with all the proper hardware and software components and the correct configuration parameters. Are any incorrect configuration parameters present in the respective Ethernet station node, file server or modem? Take the necessary action to resolve the problem and retest the modem for proper operation. If the failure symptom is gone, record the problem in the network maintenance and service log. If the problem still exists after retesting, go to the next step. Attempt to run any available modem diagnostics and trouble shoot the modem link cables and phone lines. Did running the diagnostics, checking the link or checking the phone lines produce any errors? Take the necessary action to resolve the problem and retest the modem for proper operation. If the failure symptom is gone, record the problem in the network maintenance and service log. If the problem still exists after retesting, go to the next step. A configuration problem may still exist with the modem. Refer to the respective modem manufacturer's instructions. November 15, 1996 Print This Page E-mail this URL