You cannot access or use a modem connected to an Ethernet segment as a shared modem. Check the Ethernet station node or file server to which the modem is connected and the modem itself to make sure that they are configured with all the proper hardware and software components and the correct configuration parameters. Also, check the network file server for all the correct modem-sharing software and proper configuration. Are any incorrect configuration parameters present in either the respective Ethernet station node, modem or network file server? Take the necessary action to resolve the problem, and retest the modem for proper operation. If the failure symptom is gone, record the problem in the network maintenance and service log. If the problem still exists after retesting, go to the next step. Attempt to run any available modem diagnostics and troubleshoot the modem link cables and phone lines. Did running the diagnostics, checking the link, or checking the phone lines produce any errors? Take the necessary action to resolve the problem and retest the modem for proper operation. If the failure symptom is gone, record the problem in the network maintenance and service log. If the problem still exists after retesting, go to the next step. A configuration problem may still exist with the modem or the modem network-sharing software. Refer to the respective modem and modem software manufacturers' instructions. November 15, 1996 Print This Page E-mail this URL