6.2 A group of ring stations has the symptom. Is the group of ring stations running the same application or using the same directories or files on a particular file server when experiencing the symptom? Go to page 14 and troubleshoot possible file server application or directory/file problems. Is the group of users located on the same MAU or wiring hub module? Troubleshoot a possible MAU or wiring hub failure by going to page 4 . Recheck the ring stations involved for proper software and hardware configuration setup and requirements. ·Make sure that all the necessary directories and files are on the local drives in the ring stations and ar e set up correctly. ·Make sure that all the necessary hardware is installed in the ring stations and is configured correctly. Check the network operating system manuals for station setup concerning both software and hardware prerequisites. Are any identifiable hardware or software configuration setup problems present with the involved ring stations? Take the necessary action to resolve the configuration problem and retest the ring stations for proper operation. If the failure symptom is gone, record the problem in the network maintenance and service log. If a failure symptom still exists, go to the next step . If the problem strongly appears to be network file server-to-ring station related to ring insertion, go to page 14 . If you cannot be conclusive, go to page 15 and run a protocol analysis session on the ring. November 15, 1996 Print This Page E-mail this URL