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11.3 You have a problem accessing or using a modem connected to a ring from a remote location.Check the local and host ring stations to which the modems are connected and the modems themselves to make sure that they are configured with all the proper hardware and software components and the correct configuration parameters. Also check the host network file server for all the correct modem-sharing software and proper configuration. Are any incorrect configuration parameters present in either the respective ring stations, modems, or host network file server?  Take the necessary action to resolve the problem and retest the modems
for proper operation. If the failure symptom is gone, record the problem
in the network maintenance and service log. If the problem still exists
after retesting, go to the
next step
.
 Attempt to run any available modem diagnostics
and troubleshoot the host and remote modems, link cables, and phone lines.
Did running the diagnostics, checking the link cables, or checking the phone lines produce any errors? Take the necessary action to resolve the problem and retest the modems
for proper operation. If the failure symptom is gone, record the problem
in the network maintenance and service log. If the problem still exists
after retesting, go to the
next step
.
A configuration problem may still exist with the
modems or the modem network-sharing software. Reference the respective modem
and modem-software manufacturers' instructions.
November 15, 1996 
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