Verizon Service Blends Call Center, Customer Service
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User Rank: Apprentice
11/24/2011 | 1:03:31 AM
re: Verizon Service Blends Call Center, Customer Service
This is a giant step in contact center technology and deployment. We experimented several months ago of using remote agents on our AVAYA contact center by using iPhones running the AVAYA mobile app docked into the iFusion smart station. The network Conexion for the AVAYA is running through WiFi and the quality and reliability surpassed our expectations. This experiment has now become our primary deployment for contact centers for temporary engagements like telethonGÇÖs, fund raising and political. Mobile technology couples with cloud based contact center running on a enterprise class docking station has opened new doors and additional revenue streams not thought of a year ago. Also the fact we can deploy a hundred seat contact center in the matter of a few hours is a real product with fantastic margins.

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