Re: Negotiate an SLA that reflects true costs...but what are they?
Another side of this coin, at least from government CIOs I speak with, is the fact that enterprises are still not sure how to forecast demand. With fixed assets and licenses, and a track record of useage, they have a pretty good handle on projected demand. But with cloud services, it's harder to predict where the demand will come from, how it will take shape. If agencies are paying as they go, it shouldn't be too challenging, but it's harder to fold that into SLAs.