Soft skills are an important complement to our technical skills
Mark, thank you for this great article on the importance of soft skills for IT people. I am a soft skills specialist and have written a book on exactly what you are writing about here - Soft Skills-The Hard Suff of Success. Your case example is an excellent one and just so typical. My book was written for young professionals who like your young professional were bewildered that in spite of all their technical qualifications they were not getting the promotions and opportunities that others were getting. They saw people who had not the qualifications they had getting them instead. They were completely unaware that it was because of their soft skills. It is becoming increasingly apparent that in this changing world, full of uncertainty, unpredictability and exponential change that people develop the skills to manage themselves through it and develop self-mastery. I call it self-leadership. if only there were more people like yourself to be able to guide young people through it all.