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Shadow IT Surprise: Look Who Loves Rogue Apps
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SaneIT
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SaneIT,
User Rank: Apprentice
1/20/2014 | 8:28:29 AM
Re: Do as I say, not as I do?
I hear that one loud and clear. I have some "special" people who get what they want and IT becomes damage control rather than support.  There will always be those who get preferential treatment and can do things that will make life difficult for IT.
David F. Carr
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David F. Carr,
User Rank: Apprentice
1/17/2014 | 10:29:14 AM
Re: Do as I say, not as I do?
There's also the pervasive mentality that says, "Oh, but those rules don't apply to me."
Lorna Garey
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Lorna Garey,
User Rank: Ninja
1/17/2014 | 8:53:55 AM
Re: Do as I say, not as I do?
That's a great point. In-house IT spent decades as the only game in town. When you're a monopoly, you don't need to advertise. Not all companies have caught up to the new reality.
SaneIT
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SaneIT,
User Rank: Apprentice
1/17/2014 | 7:57:37 AM
Re: Do as I say, not as I do?
I think rogue IT can be caused by a few things.  First is marketing, sadly servcies like Dropbox does better marketing than any IT department out there.  Phones and tablets come pre-loaded with apps that quickly turn into ways to step around corporate IT becasue it's there and it's "free" so users don't see the harm.  Or they are browsing the top apps in an app store and something catches their eye.  Rather than ask IT if something like that exists they install it and start using it.  I've run into this multiple times where someone was showing me their "cool" new app and I asked why they weren't using our in house solution only to find out they didn't know it existed.  That happens especially when new emplyees come on board and their new manager/supervisor takes for granted that they know what IT provides.  
ChrisMurphy
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ChrisMurphy,
User Rank: Apprentice
1/16/2014 | 7:02:47 PM
Re: Do as I say, not as I do?
When we did our survey on InformationWeek survey on App Consolidation, 63% of tech pros said that the reason apps got duplicated in the first place was that the existing apps weren't meeting a specific business need. isn't rogue IT often just a red flag that something's not working right?

(Here's a link to that research) 

http://twimgs.com/infoweek/green/120413/InformationWeek_SUP073_2013_12_2_r1.pdf
Lorna Garey
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Lorna Garey,
User Rank: Ninja
1/16/2014 | 5:38:58 PM
Re: Do as I say, not as I do?
Why are they breaking the rules? Because they can! Enterprise applications are mostly from hell. We'd all escape them given half a chance.
Brian.Dean
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Brian.Dean,
User Rank: Ninja
1/16/2014 | 4:15:42 PM
Re: Do as I say, not as I do?
In a way it is justifiable, because the employee is trying to do their jobs through the most efficient way they know how i.e. by using technology. Rather than to lock down the whole system I guess it would be better to train employees and get them updated in fundamental security concerns, not only will that filter out unsafe rogue apps but it will come with the added benefit of keeping employees safe in their personal lives, and a safe employees that is not facing loses from identify theft for instance is a productive employee. 

As a startup provider, I wonder whether it would be a good idea to aim at entering the enterprise world through the rogue app approach, I am thinking dropbox here. 
Laurianne
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Laurianne,
User Rank: Apprentice
1/16/2014 | 2:03:16 PM
Do as I say, not as I do?
"91% of IT departments are currently using at least one unapproved SaaS app as part of standard procedure." What does this say about the approved apps? Jeez.


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