Re: Cloud-based UCC trials
Susan, depends on how large and complex your IT environment is to warrant a provider to make such a PoC investment. The market is shifting to a paid discovery, consulting and design model, found commonly in the Microsoft world, due to uniqueness of everyone's IT environment. However, if SFDC integration is critical to you most of the cloud-based UCC providers have integration to SFDC at the client level. Many small to medium sized organizations could avoid such integration issues by purchasing the entire UCC suite from their selected hosted provider.