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Microsoft Windows Support Call Scams: 7 Facts
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Pat F
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Pat F,
User Rank: Apprentice
8/6/2012 | 5:14:54 PM
re: Microsoft Windows Support Call Scams: 7 Facts
This particular company in India from all indicaitons has added a new twist to their SCAM. If you challenge them get ready for the threats including to distruction of your system to one that advised me they knew where I lived and I should be very careful and I could have an accident or be hurt.

Now I stop ignoring these folks when you threaten my safety or that of my family. The Indial agent who called me was not just rude, he was hostile the mintue I advised him I knew it was a scam. So I think it is time for the government to step in here is they can. For me I will simply have all calls that are private or unknow user blocked.

However it is a very sorry state of events when you don't have the right to your own phone, or safety in your home, and yet these just continue. One day let's hope these callers don't actually do more then threaten.
Joeyzbrown
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Joeyzbrown,
User Rank: Apprentice
2/10/2013 | 3:24:13 AM
re: Microsoft Windows Support Call Scams: 7 Facts
I too got a call from a company in India. When I told them to take me off their "list", the man called me a "son of a b***h" and I should go f*** my mom.
Tom LaSusa
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Tom LaSusa,
User Rank: Apprentice
2/11/2013 | 5:37:24 PM
re: Microsoft Windows Support Call Scams: 7 Facts
Same here Joey. I got a call on Friday. I knew instantly it was the scam, but I went along with it for a few minutes to see how far I could take it. I finally said "You do realize I know this is one of those scam calls right?" The guy laughed and said "Oh you are a clever (censored)." And added a few more colorful metaphors before hanging up.

They're a classy bunch, yessir!

Tom LaSusa
InformationWeek Community Manager
smithkevin784
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smithkevin784,
User Rank: Apprentice
11/21/2013 | 2:03:34 AM
re: Microsoft Windows Support Call Scams: 7 Facts
Looking for realiable Windows Tech Support? Call 1-855-569-5945 and get the best Windows Support from Microsoft Certified Technicians. Call today for free diagnosis.

 

Toll Free Number: 1-855-569-5945

 

For more: https://www.pcsmartcare.com/
rsssr2h
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rsssr2h,
User Rank: Apprentice
8/8/2012 | 5:36:32 AM
re: Microsoft Windows Support Call Scams: 7 Facts
Has there been any progress made on catching the scumbags?
KurtW333
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KurtW333,
User Rank: Apprentice
9/20/2012 | 7:55:06 PM
re: Microsoft Windows Support Call Scams: 7 Facts
I had a similar scenario take place, but I was directed to Microsoft Support through Norton when I called because I was having difficulty removing Norton from my computer. Scary.
spsehruh
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spsehruh,
User Rank: Apprentice
10/23/2012 | 7:48:20 PM
re: Microsoft Windows Support Call Scams: 7 Facts
I was just contacted by one of these spam companies. The caller claimed he was with Windows Tech Support. I kept insisting that he prove to me he was really affiliated with Microsoft, & he was unable to do that. While I was researching him, he asked me to go to his website to see that he was legitimate, gettech-supports.com, & click the "get support" button. This instantly generated a .exe file download, which I immediately canceled, so it couldn't finish downloading. Bottom line, Tech Support isn't going to call you first, EVER. You have to call them. If you get one of these calls, don't do anything they say, just hang up.
MeekieOwl
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MeekieOwl,
User Rank: Apprentice
10/24/2012 | 8:27:36 PM
re: Microsoft Windows Support Call Scams: 7 Facts
I just received a call from someone who said he was from Windows Tech Support. He had an accent that sounded East Indian & said I had a virus or bot on my computer, among other things. He mentioned that he'd been notified by my provider. I said I had a good security system, but would check and call him back. I asked for his number. He gave me 315-636-4280 and asked if I'd be calling back using that number. I said, no. I already had a Microsoft Tech Support number and would use that...He hung up immediately.
noddaidh
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noddaidh,
User Rank: Apprentice
10/29/2012 | 11:47:58 AM
re: Microsoft Windows Support Call Scams: 7 Facts
Have just received one of these phone calls (here in NW England) Having never heard of this scam, I was obviously a little surprised that Windows Technical Support would take the trouble to contact me directly by phone! However I decided to go along with it out of curiosity if nothing else. All went well until the Indian caller asked me to carry out an exe operation.
When I refused and asked him to email me and prove his ID, he became quite stroppy,and eventually passed me onto his supervisor, who explained that an email woul be sent AFTER.
Insisting on an email FIRST, he eventually replied OK, what isyour email address. At which point I hung up!

But at least I wasted 30 minutes of their time!
Wideawake
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Wideawake,
User Rank: Apprentice
11/10/2012 | 12:36:52 PM
re: Microsoft Windows Support Call Scams: 7 Facts
I just had a call from 'John Miller' who claimed to be from Microsoft and warned me of all the dangerous threats etc on my PC. He sounded very Indian and I kept him busy for at least 25 minutes. While he was talking , I decided to Google 'Windows 7 scam' . I decided to let him waste more of his time and after a while I started laughing out loud. I told him 'Nice try' AND then hung up.
GmaCarol
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GmaCarol,
User Rank: Apprentice
11/21/2012 | 1:01:24 AM
re: Microsoft Windows Support Call Scams: 7 Facts
I received a call last week and basically hung up. I received another call tonight and it made me wonder if this really was a scam. I kept asking him how I could be sure this wasn't some scam.I asked him to give me information that he couldn't supply. He kept telling me I needed to hold down the windows key and ther "r" key at the same time. I wouldn't do it and he became extremely rude saying he was just doing his job trying to help me. He finally yelled at me and said if Ididn't want his help then he would just let me continue to have problems with my computer. I told him I wasn't having any problems. He finally hung up on me.
Glenda
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Glenda,
User Rank: Apprentice
1/12/2013 | 9:25:28 PM
re: Microsoft Windows Support Call Scams: 7 Facts
I live in Toronto, Canada. I just received a call exactly how it was described in this article. I told them I didn't have time to stay on the phone and if I could call them back. They gave me a phone # 416-915-3536. I then called back and when I asked more questions they hang up on me. Next step is to report it to the authorities.
Mathew
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Mathew,
User Rank: Apprentice
1/14/2013 | 10:33:54 AM
re: Microsoft Windows Support Call Scams: 7 Facts
Hi Glenda -- Great approach, and here's hoping your efforts help the authorities track the scammers down.
Best,
Mathew
MHHS
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MHHS,
User Rank: Apprentice
2/19/2013 | 12:57:10 PM
re: Microsoft Windows Support Call Scams: 7 Facts
i just received a call from the Indian, saying called from Microsoft and wanted to check any if my computer has crush or anything. she explain all, and manipulate my computer, finally ask me to buy this and that. so Shit she turn off all my firewall, install the team viewer and advance system care and show me the computer scan and problem found and keep saying "o my god". then i said if i have more than a computer might go for the life time cost me 499 dollar. bu ti need to ask my family. i try to turn of the team viewer and she keep putting the cursor away. at last i hung up and check the scam online, phew..............i'm so close.
she said she is going to call back tomorrow for my answer. ooo man if we can do any thing to get these people hung.
MPSS
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MPSS,
User Rank: Apprentice
3/8/2013 | 1:34:51 AM
re: Microsoft Windows Support Call Scams: 7 Facts
I got a similar call today.....I figured it was what it was ...A scam......So I thought I would have a bit of fun with this Indian guy who barely spoke understandable English. Having been born and raised in Latin America (I also had lived in India for a while) I decided that I would continue my conversation in my equally barely understandable Latino/ English (acted) accent, I asked how he was able to get my home phone number which by the way I was asked to repeat about three times because he had difficulty understanding MY accent he responded saying some gibberish BS that my URL that had appeared on his server and my phone number was attached to it ..(Again his answer was finally understood after having to repeat his question veeery slowly a couple of times).....Then he proceeded to ask if my computer was a Mac or Windows...( not OS) ....This poor idiot's English accent was so bad it was laughable and then of course purposely so was mine......... Sooo after about five minutes of this parody of both asking each other to repeat what we were trying to say to each other .....He hung up so I won out.......
Mnad
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Mnad,
User Rank: Apprentice
6/19/2013 | 11:18:17 AM
re: Microsoft Windows Support Call Scams: 7 Facts
I had a similar call - not my first. This time I decided to play along. I sat without any computer, but answered his questions as if I did. When he tried to have me bring up the run command, and tell him what I saw there, I said it says "This page is unavailable." He was confused, but tried to help me work through it. He had me bring up the IE window, and directed me to type in the address bar, "www.t(as in Tom)e(as in Edward)" etc., to bring up TeamViewer.com, then push enter and tell him what I saw. I said "This page cannot be found". They passed me between supervisors, and for the last two, I said I saw these letters: y(as in yes) o(as in owl) etc. I asked him what he thought that could mean? He was silent a minute and then read, "You are an idiot?" I said "That's right. Why don't you guys stop doing these things to people's computers, and go and get a real job!".
He was still silent, so Ijust hung up.
orienb
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orienb,
User Rank: Apprentice
4/1/2013 | 7:32:23 PM
re: Microsoft Windows Support Call Scams: 7 Facts
I was phoned today and informed that my INTEL had malware. The caller convinced me to allow him access to my computer after showing me that my computer had errors and warnings. I became more and more suspicious when he asked me to purchase protection. I ended the call saying I had to leave for work. We were connected for 30 minutes, and a malware program was installed. I unistalled it right away after disconnecting and restarting my computer. Do you think my files have been compromised? Do you have any advice for me?
stu siney
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stu siney,
User Rank: Apprentice
6/24/2013 | 10:34:57 AM
re: Microsoft Windows Support Call Scams: 7 Facts
the "scammer" said they were based in London, i said o thats nice where abouts then asked for the postcode....... she could not answer this... the phone then went quiet
Spyder7
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Spyder7,
User Rank: Apprentice
7/25/2013 | 12:51:57 AM
re: Microsoft Windows Support Call Scams: 7 Facts
I just received the same call! The incoming number was again 222-555-7777 which I knew from a previous call was the same company. I could barely understand the guy.

As I was already in front of my laptop, once I got him to repeat the name of the company, which is Virtual Pc Secure, I had already typed it in and saw all of the comments on this scam. So I acted as if I was entering the info he was giving me, then he was reading this long ID# off... He said this is your computer ID correct? I said no, sorry it isn't... He then became verbally abusive and told me to go "F" myself and hung up!

Is there nothing we can do?
KathyA897
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KathyA897,
User Rank: Apprentice
7/28/2013 | 6:56:37 PM
re: Microsoft Windows Support Call Scams: 7 Facts
I've talked to these bozos in the past, and yesterday, they contacted me again - this time with the caller ID blocked. After confusing the caller with questions like "Well, what is 'Windows Computers' - I've never heard of this," I finally decided to go along for a minute and let the man tell me that I had problems with my computer. That's when I told him I wanted to be placed on his company's "Do Not Call" list. As you know, in the US, that will quickly get cooperation and the end of the call, but in this case, I was informed that this would be a very bad idea because of all the horrible things that would happen to my computer if they could not call me back. So I asked to speak to a supervisor in North America and was offered the opportunity to talk with the "senior technician." When I addressed the Do Not Call List with the "senior technician," he told me twice to please take the phone out of my (female anatomy), and finally, that he was going to f*&! me before he snickered and finally hung up. Needless to say, I was pretty taken aback that these jerks had resorted to sexual harassment if they were challenged, but reading through the other comments, I suppose they know little is going to happen to them for their abuse.

I contacted local authorities (active city in a large metro area) and the officers didn't even take a report - just told me not to answer the phone if the caller ID was blocked. Disgusting.
AshesFend
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AshesFend,
User Rank: Apprentice
11/18/2013 | 11:47:09 AM
MICROSOFT sent me to these guys!!!
Recently, I called Microsoft phone support, directly from http://support.microsoft.com/contactus/ about my email having a problem. The solution which was figured out later was simply that I needed to empty space in my mail box. But my cousin helped me figure that out. I use outlook.com, a service they don't offer phone support for.
Anyhow, I wasn't shy to show that I was mind boggled that phone support did not support products they still support... I still don't get that. Regardless, the guy from Microsoft phone support ended up giving me a phone number. He said it was outlook.com support. But, he said there's no phone support for it at first, so.... What is this?

I called. What a mistake. The guy ran through my computer quickly to show it's being used as a bot and I'm one of the people who has the infamous "Zeus" malware. I needed some guy to come and manually code 7 things or something and it'd cost money of course to get rid of this horrible virus.
I panicked, got the guy off my computer, and scanned several times with several security products, and even grabbed RUBotted to find out I don't have it. 

OFFICIAL MICROSOFT PHONE SUPPORT DIRECTED ME, EVEN OFFERED TO REDIRECT THE LINE FOR ME, TO CONTACT A SCAM COMPANY.  I sh*t you not.
AnthonyR748
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AnthonyR748,
User Rank: Apprentice
5/16/2014 | 5:56:17 PM
Phone Call From Microsoft Windows Support stating my computer was sending error message?
I've been called a couple of times now from some guy with a heavy Indian accent stating that my computer was sending Microsoft error messages and he was calling to fix them.  The first time he called I was a little suspicious right from the beginning.  Then he wanted me to let him use remote desktop to access my PC.  At that point I just hung up the phone.  Then a month later I get a call again.  The first time he forgot to hide his caller ID which is 011 56 42 311 5411 Chillan, Biobio.  He hung up and immediately called me back.  The 2nd time I played along for a little bit and then hung up.  After reading some other posts here I'm quite sure that this is nothing but some kind of scam.  AR


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