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Microsoft Windows Support Call Scams: 7 Facts
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Mnad
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Mnad,
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6/19/2013 | 11:18:17 AM
re: Microsoft Windows Support Call Scams: 7 Facts
I had a similar call - not my first. This time I decided to play along. I sat without any computer, but answered his questions as if I did. When he tried to have me bring up the run command, and tell him what I saw there, I said it says "This page is unavailable." He was confused, but tried to help me work through it. He had me bring up the IE window, and directed me to type in the address bar, "www.t(as in Tom)e(as in Edward)" etc., to bring up TeamViewer.com, then push enter and tell him what I saw. I said "This page cannot be found". They passed me between supervisors, and for the last two, I said I saw these letters: y(as in yes) o(as in owl) etc. I asked him what he thought that could mean? He was silent a minute and then read, "You are an idiot?" I said "That's right. Why don't you guys stop doing these things to people's computers, and go and get a real job!".
He was still silent, so Ijust hung up.
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orienb
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orienb,
User Rank: Apprentice
4/1/2013 | 7:32:23 PM
re: Microsoft Windows Support Call Scams: 7 Facts
I was phoned today and informed that my INTEL had malware. The caller convinced me to allow him access to my computer after showing me that my computer had errors and warnings. I became more and more suspicious when he asked me to purchase protection. I ended the call saying I had to leave for work. We were connected for 30 minutes, and a malware program was installed. I unistalled it right away after disconnecting and restarting my computer. Do you think my files have been compromised? Do you have any advice for me?
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MPSS
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MPSS,
User Rank: Apprentice
3/8/2013 | 1:34:51 AM
re: Microsoft Windows Support Call Scams: 7 Facts
I got a similar call today.....I figured it was what it was ...A scam......So I thought I would have a bit of fun with this Indian guy who barely spoke understandable English. Having been born and raised in Latin America (I also had lived in India for a while) I decided that I would continue my conversation in my equally barely understandable Latino/ English (acted) accent, I asked how he was able to get my home phone number which by the way I was asked to repeat about three times because he had difficulty understanding MY accent he responded saying some gibberish BS that my URL that had appeared on his server and my phone number was attached to it ..(Again his answer was finally understood after having to repeat his question veeery slowly a couple of times).....Then he proceeded to ask if my computer was a Mac or Windows...( not OS) ....This poor idiot's English accent was so bad it was laughable and then of course purposely so was mine......... Sooo after about five minutes of this parody of both asking each other to repeat what we were trying to say to each other .....He hung up so I won out.......
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MHHS
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MHHS,
User Rank: Apprentice
2/19/2013 | 12:57:10 PM
re: Microsoft Windows Support Call Scams: 7 Facts
i just received a call from the Indian, saying called from Microsoft and wanted to check any if my computer has crush or anything. she explain all, and manipulate my computer, finally ask me to buy this and that. so Shit she turn off all my firewall, install the team viewer and advance system care and show me the computer scan and problem found and keep saying "o my god". then i said if i have more than a computer might go for the life time cost me 499 dollar. bu ti need to ask my family. i try to turn of the team viewer and she keep putting the cursor away. at last i hung up and check the scam online, phew..............i'm so close.
she said she is going to call back tomorrow for my answer. ooo man if we can do any thing to get these people hung.
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Tom LaSusa
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Tom LaSusa,
User Rank: Apprentice
2/11/2013 | 5:37:24 PM
re: Microsoft Windows Support Call Scams: 7 Facts
Same here Joey. I got a call on Friday. I knew instantly it was the scam, but I went along with it for a few minutes to see how far I could take it. I finally said "You do realize I know this is one of those scam calls right?" The guy laughed and said "Oh you are a clever (censored)." And added a few more colorful metaphors before hanging up.

They're a classy bunch, yessir!

Tom LaSusa
InformationWeek Community Manager
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Joeyzbrown
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Joeyzbrown,
User Rank: Apprentice
2/10/2013 | 3:24:13 AM
re: Microsoft Windows Support Call Scams: 7 Facts
I too got a call from a company in India. When I told them to take me off their "list", the man called me a "son of a b***h" and I should go f*** my mom.
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Mathew
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Mathew,
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1/14/2013 | 10:33:54 AM
re: Microsoft Windows Support Call Scams: 7 Facts
Hi Glenda -- Great approach, and here's hoping your efforts help the authorities track the scammers down.
Best,
Mathew
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Glenda
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Glenda,
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1/12/2013 | 9:25:28 PM
re: Microsoft Windows Support Call Scams: 7 Facts
I live in Toronto, Canada. I just received a call exactly how it was described in this article. I told them I didn't have time to stay on the phone and if I could call them back. They gave me a phone # 416-915-3536. I then called back and when I asked more questions they hang up on me. Next step is to report it to the authorities.
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GmaCarol
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GmaCarol,
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11/21/2012 | 1:01:24 AM
re: Microsoft Windows Support Call Scams: 7 Facts
I received a call last week and basically hung up. I received another call tonight and it made me wonder if this really was a scam. I kept asking him how I could be sure this wasn't some scam.I asked him to give me information that he couldn't supply. He kept telling me I needed to hold down the windows key and ther "r" key at the same time. I wouldn't do it and he became extremely rude saying he was just doing his job trying to help me. He finally yelled at me and said if Ididn't want his help then he would just let me continue to have problems with my computer. I told him I wasn't having any problems. He finally hung up on me.
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Wideawake
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Wideawake,
User Rank: Apprentice
11/10/2012 | 12:36:52 PM
re: Microsoft Windows Support Call Scams: 7 Facts
I just had a call from 'John Miller' who claimed to be from Microsoft and warned me of all the dangerous threats etc on my PC. He sounded very Indian and I kept him busy for at least 25 minutes. While he was talking , I decided to Google 'Windows 7 scam' . I decided to let him waste more of his time and after a while I started laughing out loud. I told him 'Nice try' AND then hung up.
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