Comments
Unified Communications Is Much More Than IT
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Marilyn Cohodas
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Marilyn Cohodas,
User Rank: Apprentice
11/18/2013 | 7:45:18 AM
Re: Measures of Success
I think your experience is probably very typical, Shamika. And the after-the-fact "Do we really need this?" question is something that should definitely be part of the front-end discussion. Curious, though. What was the concept that you initially thought was essential, but later decided otherwise. Was it because the concept was flawed, or the implementation was too difficult?
shamika
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shamika,
User Rank: Apprentice
11/18/2013 | 12:39:22 AM
Re: Measures of Success
"In my experience, most IT leaders focus much more on the "hows" and "whats" of technology, versus the "why." Very true. I would like to share my personnel experience here, where we were working hard towards launching mobile banking concept, where we only considered "how" and "what" instead of "why "  and ended up in "Do we really need this?" after finishing the implementation.
shamika
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shamika,
User Rank: Apprentice
11/18/2013 | 12:34:03 AM
Re: Measures of Success
Great article. Unified communication is a main part of IT since it allows an individual to send a message on one medium, and receive the same communication on another medium. Instant messaging is one of the main component.
Marilyn Cohodas
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Marilyn Cohodas,
User Rank: Apprentice
11/15/2013 | 12:22:06 PM
Measures of Success
This is the crux of the issue, in my opinion, and definitely the most challenging.  What is a good metric for UC? And how do you develop something that tracks to some relevent goal. For example, how do you define succesful video conferences. From a purely technical perspetive that would mean everything worked. But in terms of actual productivity. the outcomes might be more broadly defined and related to a specific work product.

Very interested to hear some examples of the metrics others use to define UC success!
Susan Fogarty
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Susan Fogarty,
User Rank: Strategist
11/15/2013 | 11:31:37 AM
Re: Links to social collaboration?
Social tools are typically web-based, correct? So that my be why sometimes they don't get factored into the infrastructure planning UC integrators may focus on. They may figure if you can get your videoconferecing to work, the web-based stuff will be fine. But linking it together just makes sense, and I think we will see more of that going forward. Right now companies are a bit unsure of social platforms, in my experience. And a lot of them have built huge intranets they are kind of stuck with.
David F. Carr
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David F. Carr,
User Rank: Apprentice
11/15/2013 | 11:13:15 AM
Links to social collaboration?
Interesting that your working definition includes non-realtime communications -- I usually think of unified communications as being the unification of different realtime modes, like voice, video, and chat/IM. I guess email is the exception, since things like voicemail/email integration have been part of unified communications solutions for some time.

As the author of a Social Collaboration for Dummies book, I've been interested in the fact that it isn't usually part of the "unified" comms scheme. Cisco's social collaboration platform would be the most prominent exception, bridging the asynchronous discussions and profiles with the option to open up realtime communications like a phone or video call. But for whatever reason, that concept has not caught on to any great extent.


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