Comments
Closing The UC Gap: 4 Tips
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MarciaNWC
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MarciaNWC,
User Rank: Strategist
8/1/2014 | 6:42:06 PM
Re: privacy policy
Thanks for those details. Are many companies providing this sort of privacy policy, or is it often overlooked?
clpeterson
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clpeterson,
User Rank: Apprentice
8/1/2014 | 5:56:23 PM
Re: privacy policy
So in the case where the user is supplying their own device, and that device is containing both a private "personal" set of apps, and a set of business apps including for example a UC client - it is very important to end users that you the company draw as distinct of a line between what you "manage" and can see, as the employee is being asked to do by using seperate "personas".  My favorite example are comapnies that use MDM to manage mobile devices including "find a lost device".  I want to know for sure that nobody in the company can access a long history of my location data and that it is not part of the scope of control.  Just like I would not want the company snooping my private persona's dialing logs.
clpeterson
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clpeterson,
User Rank: Apprentice
8/1/2014 | 5:52:12 PM
Re: privacy policy and How do you spell UC
I agree, and buyer beware on what you are receiving as a product.  What's most important is that whatever UC you pursue, make sure it has the items important to YOUR company.  A long list of features is meaningless if you dont plan to use them.  Not having a KEY feature can cause long term issues.  Even thoough we have been using the terms UC for almost 2 decades, it still is an emerging product definition.  Kind of like "Cloud".  Remember ASP's?
clpeterson
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clpeterson,
User Rank: Apprentice
8/1/2014 | 5:48:39 PM
Re: privacy policy
It is highly unlikely that a big legal dispute will not include both the personal accounts and business accounts from any witness (just look at the IRS investigations).  However, from a POLICY perspective, you can set a clear policy that all work (and some personal, if your company allows) should be done through the business UC apps, and personal can reside in the native apps / other lists.  You can then use your policy for regulations, some defensive positioning on discovery (at least you can make a big argument for compensation), and your own internal corporate needs (retaining records, contacts of customers, etc.).  Is it a legal proof firewall - probably not.  But it's way better than starting with everyting on the table.
MarciaNWC
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MarciaNWC,
User Rank: Strategist
8/1/2014 | 11:15:34 AM
Re: privacy policy
Right @AbeG, the legal issues are untested with regards to this mix of personal information and corporate data on mobile devices. There are MDM technologies that claim to make the differentiation when applying policies, such as wiping data. It still seems like a fine line to tread.
AbeG
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AbeG,
User Rank: Ninja
7/31/2014 | 11:04:49 PM
Re: privacy policy
Ditto on what Marcia said.  Also, I'd like to add that aside from a privacy policy, there is the relatively uncharted land of how things might hold up in potential court situations.  An end-user could potentially have his/her personal information tangled up in whatever court proceeding a given company might be involved with.
Jeff Jerome
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Jeff Jerome,
User Rank: Apprentice
7/31/2014 | 10:57:26 PM
Re: privacy policy and How do you spell UC
It is interesting to me to see the term how many different organizatins like to use the term UC and how varied its meaning can be.  Not saying that any are right or wrong just amazing.
MarciaNWC
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MarciaNWC,
User Rank: Strategist
7/30/2014 | 11:54:40 AM
privacy policy
Curtis, can you elaborate on your advice about putting the privacy policy in writing "so users know that their own devices won't be used against them?" 


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