Re: cloud contracts
Agreed, the SLA is where all the action takes place, this is why it is important to have all aspects covered. Create a blank SLA and go through points 1 to 8, once point 8 is complete, review the entire SLA again to find conflicting situations.
If the Cloud service provider is a large player that delivers services to SMB, then the SMB might not have the necessary scale to negotiate a change. In this case, the client can begin by reviewing the SLA and enable only those functions that are required. The plus point is that a client might find a function that they did not know existed. Often times, it is best to deal with a large provider, if things become complicated for the business to handle, then a contractor can be hired.