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UC Adoption In The Enterprise
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Susan Fogarty
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Susan Fogarty,
User Rank: Strategist
7/15/2014 | 9:19:18 PM
Re: Definition of UC
Hi Art, thanks for chiming in here! I think your point about "communication" is a good one -- UC platforms need to assimilate a lot of "messages" froma  wide range of sources, and that just keeps growing. We recently published another article on why UC needs to transition to unified interaction

That said, the results of this survey surprised me. If 70% of IT pros are still unfamiliar with the term "unified communications," we have a lng way to go before people are getting on board with unified interaction. How can we address that?
MarciaNWC
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MarciaNWC,
User Rank: Strategist
7/15/2014 | 12:46:12 PM
Re: Definition of UC
That makes sense. How might compliance requirements affect that cloud migration, especially for highly regulated industries? 
artr
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artr,
User Rank: Strategist
7/14/2014 | 8:03:13 PM
Re: Definition of UC
Marcia,

 

It's really very straightforward.

Users need an environment that is open, flexible, and supports all their business communication needs, not just their job responsibilities, anywhere anytime, anyhow. Unitil users had multimodal endpoint devices, it was difficult or impossible to support such capabilities, but now we can capitalize on the "clouds" to provide network access and storage flexibility across business organizations.

With mobile BYOD, we can access mobile apps that are designed for a variety of applications and for different types of end users, i.e., employes, business partners, consumers/customers. They can use applications that ontegrate more easily and interwork most flexibly when they are all in the same network ballpark that is location independent,  i.e., on the Internet.

So, UC which has to support multimodal interactions between both people and between people and automated business process applications, will find that the clouds will provide the necessary flexibility and interoperability that never could be acheived with legacy person-toperson telephony.

 
MarciaNWC
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MarciaNWC,
User Rank: Strategist
7/14/2014 | 3:53:10 PM
Re: Definition of UC
Thanks for that insight Arthur.  Your perspective of UC as "unified interactions," as you describe in this blog post is intriguing. Could you elaborate on how cloud services will facilitate UC implementation?
artr
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artr,
User Rank: Strategist
7/12/2014 | 1:34:38 PM
Definition of UC
The survey confirms the fact that there is confusion about the definition of "Unified Communications" (UC). However, the problem is that the term "communication" is still being applied primarily to person-to-person contacts, i.e., between live people. The fact is, that with rapid user adoption of mobile smartphones and tablets, there is now more contact activity being generated by automated business processes through "mobile apps" and automated, personalized "notifications."

So, it's important for business management to identify "use cases" where end users, both inside and outside of an organization, will be making contact through multimodal devices, not just a telephone, and will also need to exchange information content, not just talk.

It is also important to note that cloud services will facilitate UC implementation and integrations with business process applications, and will also lessen the dependency on internal IT resources.

You can read my posts on this subject at www.ucstrategies.com.

  
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