Comments
Unified Communications Plans: 6 Ways To Derail Disaster
Newest First  |  Oldest First  |  Threaded View
<<   <   Page 2 / 2
Brian.Dean
50%
50%
Brian.Dean,
User Rank: Ninja
6/9/2014 | 8:54:48 PM
Re: SIP trunking
@Marcia, good point and I hope that Unified Communication systems come with a high quality of documentation support and customer support, so that the learning curve is streamlined. If UC is being deployed in UC as a service environment and documentation support (communication) is lacking, then it won't be long before the business begins to search for a new provider.
Brian.Dean
50%
50%
Brian.Dean,
User Rank: Ninja
6/9/2014 | 8:45:14 PM
Re: SIP trunking
Resistance to change is a major factor that needs to be taken into consideration. Everyone agrees that voice is better than text, and video is better than voice. But often times, employees revert back to voice, over video. Sometimes, this is due to video shyness or the assumption that video is not needed in the current situation and is kept for the more important situations (that never arrive). A good workaround to this resistance is to involve employees participating during the testing phase, this allows for comfort levels to build and systems to be thoroughly tested.
JustinBagati
50%
50%
JustinBagati,
User Rank: Apprentice
6/9/2014 | 7:03:39 PM
Re: SIP trunking
It can be a minor learning curve, but the benefiits are worth it!
MarciaNWC
50%
50%
MarciaNWC,
User Rank: Strategist
6/9/2014 | 6:49:33 PM
Re: SIP trunking
Good details, thanks Justin. For an organization new to UC, it seems like SIP would require a bit of a learning curve.
JustinBagati
50%
50%
JustinBagati,
User Rank: Apprentice
6/9/2014 | 3:13:16 PM
Re: SIP trunking
Hey Marcia,

 

Thanks for the question!


Benefits from SIP include the following:


Scale: You can scale up and down with SIP Trunking quickly. Need 20 additional call paths? If you have the bandwidth available, there isn't a delay to drop additional copper for traditional PRI service.

Flexibility: You can mix SIP solutions to meet business goals. Running a heavy outbound campaign? Use a Usaged based carrier for when you need the extra capacity, without impacting your inbound trunks.

Cost Savings: Use existing data connections to route voice calls and avoid copper line taxes. MPLS is a fantastic way to ensure data delivery on an existing network.

Advanced Features: DID anywhere, faxing, outbound call services, E911 and a vast array of carriers to select

Geo Diversity: Using SIP allows for easier failover if there is a single site failure or even device failure. Difficult to add redundancy to a PRI, easy in the SIP world.

SIP can add some complexity as it is an IP Service. Common mistakes I see are specifically around expectations or lack of experience with SIP and WAN technology by system administrators.

An overused internet connection with a 6 year old firewall is not conducive to great call quality. Also connections without any type of quality of service on their WAN connection will experience some sort of call quality issues due to internet traffic. Organizations that have high availably requirements will want to invest in a second, diverse internet connection.

Deploying a network monitoring solution and ACTIVLY monitoring your connections will help isolate issues when they arise and keep things working well.  Lastly, working with a provider that has experience in deploying SIP will help ease these concerns and make it a successful project.
MarciaNWC
50%
50%
MarciaNWC,
User Rank: Strategist
6/9/2014 | 1:55:56 PM
SIP trunking
Hi Justin -- Can you elaborate on the benefits you see with SIP trunking? Also, are there some common mistakes organizations make when deploying it?
<<   <   Page 2 / 2


White Papers
Register for Network Computing Newsletters
Cartoon
Current Issue
2014 State of Unified Communications
2014 State of Unified Communications
If you thought consumerization killed UC, think again: 70% of our 488 respondents have or plan to put systems in place. Of those, 34% will roll UC out to 76% or more of their user base. And there’s some good news for UCaaS providers.
Video
Slideshows
Twitter Feed