This scares me...
"Developers' overriding concern for the rapid and inexpensive delivery of new applications that support new business initiatives should be obvious. Operators' need to support developers in this mode should also be obvious. If they do not, then developers will continue to go exclusively to public cloud services. Security, control, compliance, cost, and many other factors will almost always take a second seat to driving new revenue opportunities, which is as it should be for any healthy business."
Where in the name of whatever you find holy (money, I suppose) do you fit customers into this worldview? The argument will be that the customer will benefit from all of this, as they may. The problem is that the experimentation, etc., will be being don on the customer's time and on their dime even more so than before. Are they being sold that their product/app/whatever isn't going to work all the time like it should?
The customer comes first, not the business. I'm sure there are good reasons to have devops as part of your bag of tricks. Relying on it and agility leaves open the door of not supplying the customer with what could be considered a finished product (or even a working one).